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How to approach a debtor

Many business owner or freelancer never learned how to approach a debtor, how to communicate during a collection call, how to create urgency or how to properly document the process. Be professional! If necessary practice what you will say and how you want to say it before Have a goal in mind. You know your client best, maybe offering a payment plan is a more promising approach. Stay calm and focused. Dissociate yourself from the money and the debtor, this is business! If necessary, encourage the debtor to calm down as well and make clear that you want to work on a solution If the debtor doesn’t calm down, tell the debtor that you will call again and end the...

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